Refund Policy

Last Updated: July 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by chimneysmok.info. This policy is designed to ensure transparency and fairness while protecting the rights of both the users and Chimneysmok. By using our services, you agree to the terms outlined in this policy.

Scope and Applicability

This Refund Policy applies to all users of the services offered by chimneysmok.info. It governs all transactions and interactions related to the purchase of our software as a service (SaaS) products. This policy is applicable to users located in the United States and is subject to the laws of the state in which Chimneysmok operates.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by chimneysmok.info.
  • “Services”: The software as a service products offered by chimneysmok.info.
  • “Refund”: The return of funds to a user for a service that has been purchased.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • If the user cancels their subscription within the first 30 days of the initial purchase.
  • If the service is found to be defective or not functioning as described, and the user has notified Chimneysmok within 14 days of the issue.
  • If the user has been charged incorrectly due to a billing error.

2. Refund Process

To request a refund, users must:

  1. Contact our support team at [email protected] within the applicable refund period.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Include any relevant documentation or evidence supporting the request.

Upon receipt of the refund request, Chimneysmok will review the request and notify the user of the decision within 14 business days.

3. Non-Refundable Items

The following items are non-refundable:

  • Any subscription fees paid after the initial 30-day period.
  • Fees for additional services or features that have been utilized by the user.
  • Any payments made for promotional or discounted services.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Comply with the terms outlined in this Refund Policy.

Limitations and Disclaimers

Chimneysmok reserves the right to refuse a refund request if:

  • The request does not comply with the conditions set forth in this policy.
  • The user has violated any terms of service or engaged in fraudulent activity.

In no event shall Chimneysmok be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, including but not limited to loss of profits, data, or other intangible losses.

Data Protection/Security

Chimneysmok is committed to protecting the privacy and security of user data. Any personal information provided in connection with a refund request will be handled in accordance with our Privacy Policy.

Changes to Policy

Chimneysmok reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: Chimneysmok
Phone: +15134612720
Email: [email protected]
Address: 384 McGuinness Blvd, Brooklyn, NY

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the state in which Chimneysmok operates, without regard to its conflict of law principles. Any disputes arising from this policy shall be resolved in the competent courts of that state.